YOUR QUESTIONS, ANSWERED!

How long will it take to receive my order?

All items are made to order, you can expect to receive them within 10-14 days!

Where do you ship from?

Currently our clothes are shipped from China.

Do you cover import taxes?

Unfortunately we are unable to compensate or cover import taxes. If you need more information about customs and importing then feel free to contact us.

There’s a problem with my order!

We’re here to help, shoot us an email on store@neuehaus.uk or use the contact page.

Do you accept returns?

Unfortunately we don’t currently accept returns unless your item is faulty or not as described. Please check sizing guides attached to each item as all sales are final.

Where can I find the Size Guide?

Details of the style of garment including the size guide can be found under each item. Please take time to study the guide before purchasing and allow for 1-3cm of leeway.

I want to get in touch!

Awesome, use our contact page, shoot us an email or click the instagram logo at the bottom of this page and drop us a message.