Privacy Policy

Effective Date: 18/06/2025

This Privacy Policy describes how NEUEHAUS (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or interact with us online.

By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or make a purchase from our site, we may collect the following types of information:

  • Personal Information: Your name, email address, shipping address, and payment information (processed securely via third-party providers).

  • Order Details: Products purchased, order history, and communications related to your order.

  • Browsing Information: IP address, browser type, device information, and usage data through Squarespace analytics.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your order or inquiries.

  • Send updates, promotions, or marketing emails (only if you opt in).

  • Improve and optimize our website performance and customer experience.

3. Third-Party Services

We use trusted third-party platforms to operate our website and marketing:

  • Squarespace – website hosting and analytics.

  • Mailchimp – email marketing and newsletters.

These services collect and process data under their own privacy policies. We recommend reviewing them for detailed information:

  • Squarespace Privacy Policy

  • Mailchimp Privacy Policy

We do not sell, trade, or rent your personal information to others.

4. Cookies

Our site uses cookies (small files stored on your device) to help enhance your browsing experience and track site performance. You can control cookie preferences in your browser settings.

5. Your Rights

If you are located in the UK or EU, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at weareneuehaus@gmail.com.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy—primarily for order processing, customer service, and legal compliance.

7. Security

We implement reasonable security measures to protect your information, but please note that no online transmission is 100% secure. Payment data is processed securely via our third-party providers.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page, and the "Effective Date" will be updated accordingly. Continued use of our website constitutes your agreement to the new terms.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, you can contact us at:
📧 Email: weareneuehaus@gmail.com